Privacy policy

Pōdex™ by Bū — Privacy Policy

Last updated: November 23, 2025

At Pōdex™ by Bū (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

A. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing + shipping address

  • Order details

  • Payment information (secured and processed by Shopify — we do not see full card numbers)

  • Any messages you send via email, WhatsApp, Instagram, or website forms

B. Information collected automatically

  • IP address

  • Device/browser type

  • Pages viewed, time spent, items clicked

  • Cookies from Shopify and analytics tools

  • General location (city/country; non-precise)

C. Information from third parties

  • Shopify (store platform)

  • Payment processors (Shop Pay, Apple Pay, credit cards)

  • Shipping carriers (SF Express, DHL, Hong Kong Post)

  • Email marketing tools

  • Social platforms if you interact with us

2. How We Use Your Information

We use your information for legitimate business purposes:

To Process Orders

  • Manage and fulfill your order

  • Process secure payments

  • Arrange shipping and tracking

  • Provide order updates

To Improve Our Service

  • Website performance

  • Analytics

  • Product improvements

To Communicate With You

  • Customer support

  • Order confirmations

  • Responses to questions

  • Optional marketing emails (only if subscribed)

For Legal and Security Reasons

  • Prevent fraud

  • Handle chargebacks

  • Comply with Hong Kong laws

  • Security monitoring

3. How We Share Information

We only share your information with trusted service providers:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email + analytics tools

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking

Shopify uses cookies to:

  • Keep items in your cart

  • Remember preferences

  • Improve website performance

  • Provide analytics

You may disable cookies in your browser, but some features may not work.

5. Data Storage & International Transfers

Your data may be stored in Hong Kong, Singapore, Canada, the U.S., or the EU as part of Shopify’s infrastructure.
All secure and encrypted.

6. Data Retention

We retain information only as needed:

  • Orders: 7 years (HK business requirement)

  • Accounts: until deleted

  • Email lists: until you unsubscribe

7. Your Rights

Depending on your location, you may:

  • Request access

  • Request correction

  • Request deletion of non-required data

  • Unsubscribe from marketing anytime

To exercise your rights: info@podexcare.com

8. Children

We do not knowingly collect data from anyone under 16.

9. Security

We use industry-standard protections including SSL encryption and Shopify’s secure checkout.

10. Changes

We may update this Privacy Policy; the “Last updated” date will reflect the latest version.

11. Contact

Pōdex™ by Bū
Bū Group Limited
148 Des Voeux Road Central
9/F Amtel Building
Central, Hong Kong
Email: info@podexcare.com